TERMS . CONDITIONS . WARRANTY
Please refer to these TERMS & CONDITIONS if you need to return your purchase,
experience warranty issues or require service support
The "Agreement'' is made between Satellite AV, LLC, dba Glorystar Christian Communications, dba Adventistsat.com (Vendor) and Recipient (Customer).
All products sold as NEW or REFURBISHED with a manufacturer warranty, is warranted by the manufacturer. A one year equipment warranty applies to all products unless otherwise stated on the invoice. Glorystar also includes telephone support with the direct retail purchase of a complete system. Glorystar system extended telephone support is available for a renewable annual fee. If a Vendor warranty is stated on the invoice Vendor will repair or replace, at Vendor's option, the product containing manufacturing defects so long as the product is delivered to Vendor in the original packaging, with copy of the purchase invoice and the product is appropriately protected and packaged for shipment within the original Vendor warranty period. Warranty and technical support are made only to the Customer whose name appears on the front of the invoice, is non-transferable, and is void if resold. Service by a non-Vendor approved technician voids any and all warranties, expressed or implied. If Vendor accepts product for repair of manufacturing defects after one year, damage caused through service by a non-Vendor approved technician, non-factory or improper settings, operation error or problem-free merchandise, the buyer agrees to pay Vendor a minimum bench testing fee of a $35 plus any applicable labor, parts and shipping for such testing or repairs. No merchandise will be accepted for repair or replacement without a Return Authorization Number.
Vendor makes no representations or warranties regarding the fitness of the products you have purchased for any particular function. Vendor makes no representations or warranties that the products you have purchased are compatible with any particular software or non-Vendor equipment. Vendor is not responsible for any damage, problems, or data loss resulting from software, hardware failure or non-Vendor equipment placed by Customer on Vendor product. Products that are serviced by a non-Satellite AV, LLC approved technician voids any and all warranties, expressed or implied.
For any product sold that is damaged in transit to buyer, a notice must be provided to Vendor within 15 days of product delivery. For any product sold that is lost or stolen in transit to buyer, a notice must be provided to Vendor within 20 days of product purchase. An insurance claim will be submitted by the Vendor to the shipper. Vendor is not responsible or liable for loss or resulting damage due to shippers negligence or theft. Special Orders may NOT be cancelled at any time. Cancellations of any order(s) must be made by 4 PM PST on the same day as the order was placed. Any order cancellations submitted after 4 PM PST on the same day as the order was placed will be charged our standard 20% restocking fee. Orders that are returned or refused will be charged a 20% restocking fee and all incurred shipping charges. Satellite AV, LLC will not be responsible for any loss or damages incurred while in transit for such returned merchandise. Product will be accepted for refund or exchange if it is returned within 30 days of delivery, in like new condition with original packaging / accessories and never assembled. Customer is responsible for all shipping charges for merchandise returned for refund, warranty or service. Prices, terms and conditions are subject to change upon posting to www.satelliteav.com, www.glorystar.tv or www.adventistsat.com.
Limitation of Liability. SATELLITE AV, LLC's LIABILITY TO PURCHASER SHALL BE LIMITED TO 100% OF THE AMOUNT THEN HAVING BEEN ACTUALLY PAID TO SATELLITE AV, LLC UNDER THIS AGREEMENT. THE PARTIES AGREE THAT THE LIMITATIONS IN THIS SECTION ARE INTEGRAL TO THIS ORDER. CUSTOMER ACKNOWLEDGES AND AGREE THAT SATELLITE AV, LLC SHALL NOT BE LIABLE TO CUSTOMER OR ANY OTHER PERSON FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, EXPENSES, LOST PROFITS, LOST SAVINGS, INSTALLATION FEES OR OTHER DAMAGES ARISING OUT OF THE USE OF SATELLITE AV, LLC's PRODUCTS PURCHASED.
These terms plus Credit Agreement if one exists between Customer and Vendor, constitute the whole agreement between Customer and Vendor. If payment is not received within 5 days of terms, Vendor reserves the right to add a 1.5% per month late charge to the invoice with a minimum late fee of $10.00. Any terms contained in Customer's Purchase Orders which conflict with the terms of invoice are expressly rejected. By accepting shipment of product from Vendor, Customer agrees that the Terms & Conditions of the Vendor supersede any conflicting terms on the Invoice.
Should any term, sentence, or paragraph of this invoice be deemed invalid or illegal in a court of law, such term, sentence or paragraph shall be severed from the rest of this agreement, leaving the other terms of this agreement in place. This agreement shall be interpreted under the laws of the state of California. Should any dispute arise regarding this agreement, Customer consents to jurisdiction in the state of California and agrees that venue is proper in the county of Placer. Customer agrees that the place of performance of this agreement is in the county of Placer, state of California. Further the prevailing party in any such dispute shall be entitled to costs including attorney fees.
Having a problem with your order? Please follow these instructions:
1. PRODUCT ARRIVED DAMAGED OR NONFUNCTIONAL
All of us at Satellite AV, LLC work together to ensure that the products you purchase are of the highest quality and that your order arrives safely. In the event a product arrives non-functional or damaged please start the replacement or shipping claim process by calling our technical support department at the telephone number printed on your invoice.
2. PRODUCT FAILED DURING WARRANTY PERIOD
Verify that the equipment is within the warranty period stated on your invoice. All products carry a one-year warranty, unless otherwise noted on the invoice. Product MUST be received in our warehouse on or before the last day of the warranty period. The customer is responsible for all return shipping charges. Start the warranty process by calling our technical support department at the telephone number printed on your invoice.
3. PRODUCT FAILED AFTER WARRANTY PERIOD
The customer is responsible minimum bench test fee of $35 plus any additional labor, parts and shipping charges. Start the warranty process by calling our technical support department at the telephone number printed on your invoice.
4. RECEIVING A RETURN AUTHORIZATION NUMBER
Please contact our technical support department at the telephone number printed on your invoice. A technician will assist you in troubleshooting any problem with the product. BE PREPARED... have the product accessible and ready for testing, a pen and paper for notes, as well as your invoice so that the technician can help you resolve the problem as quickly as possible. If our technicians are unable to resolve the issue, we will provide a Return Authorization Number so that you can return the product for service, replacement or return. IMPORTANT: Due to the sensitive nature of the products we sell, Satellite AV, LLC cannot honor any warranty returns unless the product is returned in the original packing or equivalent. Product must be repackaged to FedEx Ground specifications. Satellite AV, LLC is not responsible for damage in transit due to poor packing. Product should be packaged and protected as if it is working properly (MOST returns work without any problem). Please note: The product retail display box is not suitable for use as shipping containers and delivery maybe be refused by our shipping department.
5. SHIPPING INSTRUCTIONS - PLEASE READ CAREFULLY!!!
- ALL returns MUST have a Return Authorization Number.
- Prepare the product for shipping in the original packaging or equivalent.
- Write the Return Authorization Number in large letters on the outside of the box.
- Describe the specific reason the product is being returned include with the product.
- Ship within 15 days from the date the Return Authorization Number was issued.